Privacy Policy
Your material, handled with professional confidence.
This policy explains how contact details, gemstone photographs, videos, laboratory reports and consultation records are handled.
- 01
What is collected
Only what is needed to answer your enquiry: your name, country, email, an optional contact number, and the details of your question. The website contact and consultation-request forms do not accept files, reports, payment details, or identity documents.
- 02
Form delivery service
Text submitted through the website contact and consultation-request forms is transmitted through FormSubmit solely to deliver it to EGP Consultancies' designated inbox. Do not submit files, laboratory reports, identity documents, payment information, or sensitive personal information through these forms. Image and document-sharing instructions are provided only after initial review.
- 03
Why it is collected
To carry out the consultation you requested, to maintain an accurate record of the professional opinion given, and to correspond with you about it. Your material is not used for advertising and is not sold.
- 04
Images and reports you submit
Client photographs, videos and laboratory reports remain yours. They are not published, exhibited, used in teaching material, or added to the EGP archive without your separate written permission.
- 05
Confidentiality
Consultation records are treated as confidential professional correspondence. Material is disclosed to a third party only with your instruction or where required by applicable UAE law.
- 06
Retention
Consultation records are retained for as long as needed to support the opinion given and to meet record-keeping obligations. You may request deletion of your material at any time, subject to those obligations.
- 07
Your requests
You may ask what is held about you, ask for it to be corrected, or ask for it to be deleted. Requests are answered by written correspondence.
- 08
Payments and banking
No payment card or bank details are collected or stored through this website. When online payment is introduced, it will be handled by a secure third-party payment provider.